Amazon Case Evidence Index: Free Vendor & Seller Template
Make the next case response easier to check. Use this one-page structure to connect a specific unresolved question with the record that supports it.
Published October 21, 2026 · Vendor Recovery Intelligence
Start with one unresolved question.
Write the outcome Amazon stated, then the single point that its reply leaves unanswered. For example: “The reply confirms receipt research, but does not explain the disposition of the remaining units.” An index helps organize evidence; it does not establish eligibility or prove money is owed.
Copy this structure into your private working document.
Keep account identifiers, documents and confidential amounts in your own secure records. This page has no fields and does not collect case data.
| Question or fact to check | Record / page or row | What it supports | What it leaves open | Next request |
|---|---|---|---|---|
| [One unresolved point] | [Document name and location] | [Specific fact] | [Evidence limitation] | [One focused question] |
| [Second point if needed] | [Document name and location] | [Specific fact] | [Evidence limitation] | [One focused question] |
Vendor Central example: pickup and receiving are different events.
Fictional example: a carrier-signed pickup record supports custody transfer of the listed shipment. It does not by itself establish the final fulfillment-center receipt quantity. The next request should connect pickup, transportation and receiving findings for the unreconciled units. Keep the related PO, invoice and deduction chain together in your private index.
Seller Central example: approval and payment are different events.
Fictional example: a reimbursement approval message supports the decision Amazon reported. To verify the benefit, match its reference to the Payments or settlement entry, amount, date and any later reversal or offset. Do not label the case recovered because the approval email exists.
Check the index before replying.
- Confirm Vendor Central or Seller Central and the marketplace.
- Quote the actual decision accurately, including a partial approval.
- Reference only records you actually have; remove claims of attachments unless attached.
- State the exact contradiction or missing link.
- Check the current permitted route and deadline in the account.
Use your browser’s Print command to print this page or save a PDF, or copy the table into a private document.
Turn the index into your next step.
The free VRI tool organizes non-confidential case details into an evidence checklist, next action and response draft for your review. No Amazon login is required. You submit your own reply.
Build My Next Step — Free Read the six-check checklist
Vendor deduction evidence · Seller reimbursement verification