Resolve your Amazon issue with confidence.
Free guided help for Vendor Central and Seller Central. Tell VRI what is happening and we’ll help you understand the problem, identify the evidence that matters, show you what to do next, and give you exactly what to say to Amazon.
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Current beta uses sample or non-confidential information only. Secure document uploads are not yet enabled.
Preparing offline access… Keep VRI open and connected.
Where is the issue happening?
Not sure? Choose the system where you see the transaction or Amazon case. This prototype does not connect to your Amazon account.
What best describes the problem?
Tell us what you know
Here’s what to do next
Start with the action at the top. VRI keeps the deeper analysis below so you can use it when needed.
The VRI Amazon Resolution Tool provides educational and workflow guidance based on the information supplied. It does not guarantee eligibility, reimbursement, payment or recovery. Amazon policies and account-specific facts control. Vendor Recovery Intelligence is independent and is not affiliated with or endorsed by Amazon.