Shortage Claims
Evidence-backed shortage reconciliation for Amazon transactions.
Amazon says it can't locate inventory receipts
Amazon says it can't locate inventory receipts. What now?
A receipt-based denial tells you Amazon's current receiving position. It does not necessarily explain the shipment's disposition before that point.
What it means
Separate the evidence from the conclusion.
For Vendor Central Freight Collect shipments, preserve the PO, invoice, signed BOL, carrier or PRO reference, carton or pallet count, shipment weight, routing or ASN information, and Amazon's receiving response. The next useful question is often whether the shipment can be reconciled from carrier pickup through transportation and FC receiving.
Evidence to preserve
Build the transaction record before the next reply.
Do not simply resend the same argument after repeated identical responses. Identify the unanswered transaction question, preserve the response history, and move the case toward a specific reconciliation request.
Next step
Turn the problem into a specific resolution path.
Do not simply resend the same argument after repeated identical responses. Identify the unanswered transaction question, preserve the response history, and move the case toward a specific reconciliation request.
Related VRI guidance
Continue the investigation.
Invoice & Remittance Reconciliation
Separate case decisions from actual financial recovery.
Free Resolution Tool
Describe the issue, follow the evidence path, and generate a targeted next response.